I have a older model H&K SBE 12 ga. DU limited Edition Dinner gun, I broke the ejector plate in September during early teal season. I took it to my gun smith to be repaied the next day. He called Benelli for parts that day as I was standing there when he called. They said that it was covered, and would send the entire Ejector case essembly for full repair at no charge. I have checked back with the smith weekly since then, he has called a # of times,they said that it had been sent,in the mail ect. I even got the # from him and called. The lady said it was covered and they would send me the parts. I would receive them within a week. As of today two weeks later NO Sign of the parts to either Me or to the smith. Smith ended up ordering the parts from a outside jobber, he said Benelli would re-inburse him. I can't believe the customer service is so bad from a major firearm manufacture. I have a New Nova, and was considering a new SBE II but now with this I don't know. It's really unbelieveable how inconsiderate people are after purchaseing their product. I have learned my lesson