They wasn't going to do anything about because she couldn't, there wasn't a "D" shim made for that gun yet and benelli had no plans to make one for it either. I'm not gonna sue anyone, But it really irks me to spend that much for something and it not work as it should. I mean thats 1500 dollars. If someone has gotten a better idea then please speak up. but if it don't work out then I'll keep using my other sbe and try to get rid of this one but a person will never get his money back. You don't how they are going to shoot until you pull them out of the box and run a couple rounds through it. the dealer can't hardly give my money back how is he going to sell a new gun thats been shot? The manufacturer won't help him out I'm sure of that before we even get started. I'm not into holdin low or high or right or left to make it hit where you're pointing. for that kinda money it should hit exactly where you're pointing no exceptions. I have several other nice shotguns but really like the feel of this new sbe II. All my other shotguns hit where they are pointed and this one should too. sdkidaho, you are right about the suing issue. I shouldn't have even brought it up but when your mad and upset about something like this a customer service dept should at least go to bat for you the consumer. thats pretty much their jobs. correct?