I called Sportsmans. Sportsmans ONLY advice was to let them send it back to the factory. They did not offer 1 single tip or course of action that might help. I asked them if I could bring it in so they could look at it and they said "no, there's nothing we can do with it". If I "let them do what they could" for me, I'd be sending the gun back to Italy. If that's what you call customer service, you are very easy to please. I don't know what CS is so I can't comment on that wonderful piece of advice. You are quite astute to notice that I don't care for the recoil either. I shoot a variety of large caliber rifles so I know what recoil is and I'm not afraid of it. My comment to that point was that Benelli's claim of reduced recoil is not exactly accurate. One topic has nothing to do with the other so I don't know where you're coming from with that one. As I stated in my post (but not clearly enough I guess) the 2-3/4 game load rounds all pattern high. The 3" loads all pattern high but also impact left of POI. Whether it's 2-3/4" or 3", the POI is high. I have the Z shim in using the DX side of the plate. I have tried the A, B, and C shims and have tried the SX side of the plates also. Also as I'm sure you noticed in my post, while shim adjustment affects my sight picture down the barrel, they have not had any effect on the POI. I welcome some more fruitful help/advice.