I just got a brand new supernova 12ga, my first shotgun. I took it out to a range to do some test patterning with a light 2.75" target load & it wouldn't fire.
I tried several different shells from 2 manufacturers (winchester 1oz 7.5 shot & estate 1&1/8 oz 7.5 shot), none would fire. Looking at the fired shells, the primers had a spot of the heavy grease on them but they weren't significantly dented in. The grease spot must be from the firing pin, which came packed in this fairly heavy black grease. Nothing in the manual mentioned cleaning it out so I didn't. Overall I fired it at least 10 times without any shells going off.
I called up Benelli & they suggested I try a heavier round, said that it should fire a heavier round & after a box or two should fire lighter rounds too. The CS rep said that the firing pin return spring was too stiff on a brand new gun for those light loads.
I'm not too savvy about the construction of shotshell, but if the firing pin return spring is so stiff that the firing pin doesn't go far enough forward to 'whack' the primer sufficiently, how will a heavier load help? Is the heavier load going to have a primer that sticks out further/is more sensitive to shock?
Would just dry-firing the gun some number of times (a few dozen? a few hundred?) work the spring sufficiently so that it isn't so stiff? Should I clean out the heavy grease that the firing pin came packed in? If so, should I replace it with grease, or just oil up the spring/pin/inside of the bolt assembly?
If I am to take the CS rep's advice (which I plan to), what sort of load would people here recommend that I use? She didn't tell me exactly what to use, just said 'heavier loads'. Heavier as in more shot, or more powder, or bigger shot, or a longer cartridge? Maybe all 4? I don't want to buy 2 boxes of expensive 3.5" magnum 00 buck or rifled slugs if I can help it ($1+/cartridge? That price hurts almost as much as the recoil would!)