Mike Breidenbach

Thanks @SJELK. After reading your response, I sent the 828U to Benelli, via Scheels in Johnstown, CO. It's been two months and I haven't heard a thing. Scheels said it could take a few months, so I'll be patient, to a point. ; ) Also, I fully agree and echo everything in your original post. Glad you got your gun fixed. This is a widespread manufacturing defect, specific to the Benelli 828 series, and it appears frequently in gunsmithing forums worldwide. This should not be happening in a gun of this class and price point. Cheers. To all those who posted that their 828U safety switch works just fine, I say "Good for you". Mike B

I am not pressing the safety and the level at the same time.

SJELK, I have the same issue. If possible could you let us know 1) how you contacted Benelli and 2) have they returned the gun and did the fix work?