tim

Hello. I purchased a SBE II Pacific Flyway Limited Edition in August of this year. I have only used the gun about 5 or 6 times, but the black paint on the barrel in the area it meets the stock (i.e., right behind the ejection port) has already worn away quite a bit. This seems to be a defect in the guns paint job. The gun has not been exposed to any corrosive materials and is cleaned and oiled after each use. How can I have these defect repaired?

Well, I am very DISAPPOINTED with Benelli's customer service. When I requested that the safety spring be swapped on my gun, I made it clear that I required the trigger group back by today. I made that clear in my initial e-mail as well as in the letter that accompanied my trigger group. Had it been overnighted back to me, I would have received it yesterday. Insteady, it was sent UPS ground and I will not receive it until next Wednesday. The fact that (1) I had to pay to ship the trigger group to Benelli is ludicrous, and (2) the fact that they could not return it to me in the time indicated that I absolutely needed it by is even more disappointing. I guess I should have listened to the negative feedback I have heard about Benelli Customer Service on other sites.

I just bought a gorgeous SBE II Pacific Flyway Limited edition. I love the gun, but am very disappointed that the safety is extremely stiff. I just emailed Benelli requesting shipping info. I will keep everyone posted on how quickly the fix is turned around. From what I have read however, it sounds like Benelli's customer service is outstanding!!! - Tim