I figured it out... forget about the dealers or REPS... worthless... went straight to the source, got my issues finally addressed. I called the 301 # and talked to customer service. Dealers all gave the run around 4-6 months... whatever. I still have no idea of any rep in my area. (maybe a good opportunity for someone). Once I contacted the source... 2 days to get it resolved. Lesson learned ... skip the middle men morons and go to the source. (this was done before your reply hattles - but thank you). I wasted almost a whole week with incompetent dealers.