Getting no response is a little unusual, even for them. Still, I wouldn't get too worried yet. As others pointed out, it sometimes takes time. I'd wait until the new year and email them again then with your concerns, but again, don't get too worried.
Yes, too much oil can cause an issue over time. It is good to wipe everything down nicely then put a good coat over it. In general, any synthetic oil will do the trick. How cold are you talking? If you are living in them, I don't think it is cold enough to be a problem for oil, though there may be options that work better that I am unaware of.