dirtdarte

I "discovered" this issue when I attempted to contact Benelli over a brand new Ethos not functioning and missing a critical part. I had to fix the gun myself, acquire the missing part outside of Benelli and adjust/tune the gun myself. Why? Because Benelli doesn't want to communicate with you or me, they simply want to sell you product. I actually needed a warranty repair but after attempting to contact Benelli via the web and failing, I determined that a warranty repair would probably take months and months with no guarantee that they would actually fix the gun. Customer service is important to the customer, but not important to Benelli. Love the guns though... nothing much better than Benelli when it comes to auto shotguns, but the company is nothing but frustrating to deal with. I believe you'll be fine with regards to a warranty repair should your gun have a problem provided you have your receipt. It may take a while to actually get the gun serviced and back to you, but having the receipt/proof you are the original buyer is enough to get the service.

UPDATE... For anyone who interested or has this problem, the solution is a 1.9mm e clip. I picked up a package of 10 from a hobby store, clipped one in place and bingo, the shotgun is 100%.

I bought it from Sheels... It's like Cabellas... large chain sporting goods store. I haven't contacted them although I may in the future if I can't resolve the issue myself. I did find an appropriate part that will fix the issue, so I'm going to try that first. My bewilderment is with Benelli... silence from them. This shotgun is my 5th Benelli and this experience has somewhat soured my view of the company. Still love the guns though.

I just bought a brand new Ethos Cordoba BEST 28 gauge and it is missing necessary parts for it to function. Has anyone ever had this problem? I knew something was wrong with it almost immediately after I got it home and attempted to shoot some clays. The shells wouldn't remain in the magazine tube. The cartridge latch was there but it was letting the shells slip by. Anyway, after some examination, I discovered that the cartridge latch pin clip wasn't there. I'm concluding that it wasn't installed correctly at the factory and fell out of the gun. Good luck finding a replacement... they are out of stock everywhere I've looked. Its frustrating. I've attempted to contact Benelli via the web but no luck. Does anyone know where I can find this replacement part?