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Benelli Customer Service


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Beware! I sent a brand new Super 90 back to Benelli to have the receiver refinished -- it was a display model and I never fired one shot. When they shipped it back to me, they did not secure the bolt into the receiver. The receiver had a bad nick in the bottom and numerous marks. I called the customer service department and offered to file down the nick and refinish the receiver at my expense -- I insisted upon a new receiver since they were responsible. They still refused to accomodate my wishes. As a result, I told them to keep the receiver as a reminder of a very dissatisfied customer. I will never buy another Benelli again!

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This was Benelli's fault -- no doubt about it. They were simply careless in packing the gun correctly and then argued with me on the phone. I have dealt with Kimber, Remington and Colt with regard to returning guns and never had an argument and the guns were packed well -- they were eager to please their customers. Bought the Remington 11-87 instead. I have noticed from other comments in this forum that I am not alone with regard to the problem with Benelli customer service.

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