M1911A1 Posted November 22, 2004 Share Posted November 22, 2004 Beware! I sent a brand new Super 90 back to Benelli to have the receiver refinished -- it was a display model and I never fired one shot. When they shipped it back to me, they did not secure the bolt into the receiver. The receiver had a bad nick in the bottom and numerous marks. I called the customer service department and offered to file down the nick and refinish the receiver at my expense -- I insisted upon a new receiver since they were responsible. They still refused to accomodate my wishes. As a result, I told them to keep the receiver as a reminder of a very dissatisfied customer. I will never buy another Benelli again! Quote Link to comment Share on other sites More sharing options...
mudhen Posted November 22, 2004 Share Posted November 22, 2004 You can also try a claim with the shipper. I am sure you insured the shipment and Benelli prolly insured the return shipment. Good luck! mudhen - CA Quote Link to comment Share on other sites More sharing options...
M1911A1 Posted November 29, 2004 Author Share Posted November 29, 2004 This was Benelli's fault -- no doubt about it. They were simply careless in packing the gun correctly and then argued with me on the phone. I have dealt with Kimber, Remington and Colt with regard to returning guns and never had an argument and the guns were packed well -- they were eager to please their customers. Bought the Remington 11-87 instead. I have noticed from other comments in this forum that I am not alone with regard to the problem with Benelli customer service. Quote Link to comment Share on other sites More sharing options...
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