mlane300 Posted February 7, 2008 Share Posted February 7, 2008 Here is an email I just sent to the Customer Service Department at Benelli. I thought it was a good enough experience to share with others. They seem to stand behind their product pretty well. Had it been a bad experience, believe me, I would have posted it here and many other forums as well. Greetings, I'd like to take a moment and express my appreciation for the great customer service that I just experienced through you company. I own an M2 which for some strange reason I just had to outfit with all three of the various steady grip stocks. You'd think the Comfort-tech would be best, but those SG's just shoulder much better for me. Shortly after recieving the shotgun I quickly replaced the Comfort-tech with your Advantage Max-4 HD Steady Grip. What can I say, the "CDI Factor" went way up and it was even more fun to shoot! I recently purchased the black Steady Grip (#60015) and the Advantage Timber (#83160) stocks as well. When I opened the box, I discovered that one was missing a small bag containing three important pieces. I contacted your customer service department, and was assisted by Roslyn. Although the parts schematic did not match what was to be shipped with a SG stock, she was able to work through the problem by exchanging faxes and emailed photos with me. THIS is one of the main reasons why I chose to spend nearly $1200 on a Benelli versus a much cheaper brand. Before I was shooting a Beretta 1201FP which I thought was "just as good" as the much higher priced M1. I'm glad I made the switch. Please congratulate Roslyn on a job well done! By the way, any plans on a Comfort-tech Steady Grip? If so, please only offer it in one color. I can't afford an entire new set! I'm already trying to save the money for the matching forends. Quote Link to comment Share on other sites More sharing options...
HOGWILD Posted February 7, 2008 Share Posted February 7, 2008 Seems this is not done a whole lot and props to you for sharing your pleaseant, patient, courtious experience! Glad somoene is happy with them besides the other 90% that share your opinion with their service! Quote Link to comment Share on other sites More sharing options...
goose2 Posted February 7, 2008 Share Posted February 7, 2008 I had a very good experience with "Janice" in customer service also. My problem was fixed without a hick up. I then e mailed her looking for a tracking # for the shipped item and she responded wright back with it. It did take me a long time to get through the line to customer service , but once I did it was taking care of very well. For me there service is top notch. Quote Link to comment Share on other sites More sharing options...
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