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NEW Nova won't feed shells


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I just purchased a new in the box Benelli Nova 20 gauge pump. It will not feed shells from the magazine. When racked, the carrier seems to stick either holding the shell in the magazine, or dropping it out of the bottom of the gun. I was told to mail it in and they would look at it.


What kind of support system is that?

I've tried lubing and working all the components, but the carrier still sticks.

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