jeffr147 Posted August 7, 2005 Share Posted August 7, 2005 I just got a Franchi I-12 and several things were missing in the box and the mid bead fell off before I had finished my first 2 boxes of shells I have attempted to call Benelli Customer Service but "please wait while we transfer your call never results in anything but silence. I also tried sending a question to Franchi through their website but haven't gotten a response, if I dont get one early next week i would like to know the next best way to contact them, Thanks [ 08-07-2005, 12:43 PM: Message edited by: jeffr147 ] Quote Link to comment Share on other sites More sharing options...
tucker301 Posted August 7, 2005 Share Posted August 7, 2005 Sorry to hear you're having problems with a brand new gun. I've never had any problems getting them on the phone. Try again Monday AM. Meanwhile, I'll send you a CS e-mail address via PM. Quote Link to comment Share on other sites More sharing options...
treelogger Posted August 8, 2005 Share Posted August 8, 2005 I assume this is a new gun, bought at a store, not a used gun? Have you talked to the store where you bought it? At least the items missing in the box they should be able to deal with (after all, it is their responsability to check the box before giving it to you). On the bead that fell off, they might claim that it is covered by the manufacturers warranty, but even in that case, it behooves them to deal with the manufacturer for the warranty repair (although gun stores sometimes like to dump that task on the customer, fortunately that hasn't happened to me yet). Quote Link to comment Share on other sites More sharing options...
mudhen Posted August 8, 2005 Share Posted August 8, 2005 I doubt there are many used I-12's yet, most Franchi dealers are still waiting for their 1st shipments of this brand new gun. Just FYI - I have heard several reports of defective I-12's right out of the box - one guy's broke while the employee at Bass Pro was assembling it and he exchanged it right there. Check those guns before leaving the store! mudhen - CA Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.