ATL_fowler Posted December 20, 2010 Share Posted December 20, 2010 I have called and "held" waiting for a customer service rep to pick up, and I have left multiple voice messages. Does anyone know the best way to contact the parts department to order a replacement part? Quote Link to comment Share on other sites More sharing options...
Hookster Posted December 21, 2010 Share Posted December 21, 2010 I have called and "held" waiting for a customer service rep to pick up, and I have left multiple voice messages. Does anyone know the best way to contact the parts department to order a replacement part? Hi ATL and welcome to the forum. What parts do you need for which gun? Numrich has a fairly good supply of Benelli parts http://www.gunpartscorp.com/catalog/Models.aspx?catid=137 Brownells can be a source as well Later, Hookster Quote Link to comment Share on other sites More sharing options...
edleary1227 Posted December 21, 2010 Share Posted December 21, 2010 I also had questions about where to get parts like the tri-rail and telescoping stock for my MR1. I found the tri-rail on Brownells and Numrich, but neither had a part # listing for the stock. They told me to contact Benelli. My experience was the same as ATL ... crickets. I just hope I never have to get warranty work done. Benelli's note on this forum says not to post CS queries here, but call their (301) number. A lot of good that does if they won't answer. I hope that someone in management monitors this forum and takes some action. I even went as far as contacting the BerettaUSA people, who answer their e-mail and telephones (Benelli is a wholly owned subsidiary). They referred me back to Benelli. It's too bad that a manufacturer of such quality firearms doesn't operate a better customer service operation. You would expect that when you pay premium prices, you could get better service. Quote Link to comment Share on other sites More sharing options...
ATL_fowler Posted December 21, 2010 Author Share Posted December 21, 2010 Thanks for the help. I did look at Brownells and Numrich - love both those companies. However, they don't offer the part I am looking for... Again, maybe someone from Benelli/Franchi customer support may see this post. Quote Link to comment Share on other sites More sharing options...
agm65ccip Posted December 21, 2010 Share Posted December 21, 2010 I e-mailed them and got a response pretty quickly. So I'd say shoot them an e-mail and see what happens. Quote Link to comment Share on other sites More sharing options...
ATL_fowler Posted December 21, 2010 Author Share Posted December 21, 2010 Thanks. Do you have that email address? I don't see an email address anywhere on their website. Quote Link to comment Share on other sites More sharing options...
70extreme Posted December 21, 2010 Share Posted December 21, 2010 You can try Mann and Sons. I have ordered parts from them before. 618-357-2911 Quote Link to comment Share on other sites More sharing options...
agm65ccip Posted December 22, 2010 Share Posted December 22, 2010 I looked through my e-mail and the interesting part is I don't see the first time I sent them an e-mail...so I might have just used the form here: http://www.benelliusa.com/support/contact.php (click on the state to get a form) Quote Link to comment Share on other sites More sharing options...
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