How do I get replacement parts?

[ATL_fowler]

I have called and "held" waiting for a customer service rep to pick up, and I have left multiple voice messages. Does anyone know the best way to contact the parts department to order a replacement part?

[Hookster]

I have called and "held" waiting for a customer service rep to pick up, and I have left multiple voice messages. Does anyone know the best way to contact the parts department to order a replacement part?

 

Hi ATL and welcome to the forum.

 

What parts do you need for which gun?

 

Numrich has a fairly good supply of Benelli parts

 

http://www.gunpartscorp.com/catalog/Models.aspx?catid=137

 

Brownells can be a source as well

 

Later,

 

Hookster

[edleary1227]

I also had questions about where to get parts like the tri-rail and telescoping stock for my MR1. I found the tri-rail on Brownells and Numrich, but neither had a part # listing for the stock. They told me to contact Benelli. My experience was the same as ATL ... crickets. I just hope I never have to get warranty work done.

 

Benelli's note on this forum says not to post CS queries here, but call their (301) number. A lot of good that does if they won't answer. I hope that someone in management monitors this forum and takes some action. I even went as far as contacting the BerettaUSA people, who answer their e-mail and telephones (Benelli is a wholly owned subsidiary). They referred me back to Benelli.

 

It's too bad that a manufacturer of such quality firearms doesn't operate a better customer service operation. You would expect that when you pay premium prices, you could get better service.

[ATL_fowler]

Thanks for the help. I did look at Brownells and Numrich - love both those companies. However, they don't offer the part I am looking for...

 

Again, maybe someone from Benelli/Franchi customer support may see this post.

[agm65ccip]

I e-mailed them and got a response pretty quickly. So I'd say shoot them an e-mail and see what happens.

[ATL_fowler]

Thanks. Do you have that email address? I don't see an email address anywhere on their website.

[70extreme]

You can try Mann and Sons. I have ordered parts from them before.

618-357-2911

[agm65ccip]

I looked through my e-mail and the interesting part is I don't see the first time I sent them an e-mail...so I might have just used the form here:

 

http://www.benelliusa.com/support/contact.php (click on the state to get a form)