onehorse Posted December 30, 2008 Share Posted December 30, 2008 "Due to extreme high call volume, our hold time is longer than normal..." This is what I keep getting when I call Benelli for technical support. If that's all I keep getting, then that amount of volume and hold time IS normal or putting it another way, maybe the recording should say, "Due to insufficient staff at Bennelli, our hold time is longer than our customers should be expected to wait." Come on, Benelli, get it right. You need to get more efficient at promptly answering technical questions. What you have now is not acceptable! Really, does anyone ever get through to these people? Quote Link to comment Share on other sites More sharing options...
cody6.0 Posted December 30, 2008 Share Posted December 30, 2008 The help I get from Benelli and Beretta is always good but the wait time is a bit extreme. Quote Link to comment Share on other sites More sharing options...
tucker301 Posted December 30, 2008 Share Posted December 30, 2008 Speakerphone. Multi-task. Quote Link to comment Share on other sites More sharing options...
Guest cleefurd Posted December 30, 2008 Share Posted December 30, 2008 I got through on my last attempt, which was mid October, '08. Bet they were slower then, and quicker to the "line" since the election hadn't yet shifted people's focus more towards the firearm's industry. Quote Link to comment Share on other sites More sharing options...
goose2 Posted December 31, 2008 Share Posted December 31, 2008 There was a time last year when I could not get through to the Benelli customer service people no matter how long I was put on hold or how many e-mails I sent. After trying for a week on and off, I finally got through and once I did they were great. They took care of me just fine. So I guess one needs a lot of patience at times. Good luck and keep trying! Quote Link to comment Share on other sites More sharing options...
spraynbuckshot Posted December 31, 2008 Share Posted December 31, 2008 I've heard the same message. I've only called once and had to wait maybe 6-7 minutes. But once I got a person, he was very helpful and knew his stuff. Quote Link to comment Share on other sites More sharing options...
tucker301 Posted December 31, 2008 Share Posted December 31, 2008 So, which is better? To call and get someone who doesn't know #%^* right off the bat, or to hold and be patient for someone who can actually help you? Quote Link to comment Share on other sites More sharing options...
onehorse Posted December 31, 2008 Author Share Posted December 31, 2008 Hey, Tucker, it shouldn't have to be a choice. You should be able to get someone who knows the answers to your questions AND not have to wait forever. That's just good customer service. By the way, I finally got through and the person with whom I spoke was very helpful. Quote Link to comment Share on other sites More sharing options...
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