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Benelli Legacy forearm cracked and terrible service.


Jim5
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I bought a Benelli Legacy new as a Christmas gift for my son. The first shot caused the forearm to crack where it butts up against the receiver. Called Benelli and they said to send the stock and forearm in so they could match them. They received them on Feb. 4. Over 2 months ago I called and was told that the parts were in transit. I called last week and were told they were holding in customs but they would try and pull some from guns in stock. Also they were going to call me back. No call. Just called and they said still in transit and don't have a way to status, don't know how they were shipped and cannot provide an ETA. Said there are no guns in stock so can't pull the parts either. I asked the gentleman was he serious that an entire shipment from Italy could not be tracked and he said nope. I since have bought another brand for my son but this has ruined my experience with Benelli. It is just unbelievable.

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I called my gun dealer where I bought the Legacy. It is Ray's in Dallas and they are great. They contacted their rep and were told it would be at least another month. So 5 or 6 months. It would have been nice if they had told me to keep the gun until they had a fore end but I guess that was to much to ask. Of course no telling if this is even correct.

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  • 4 weeks later...

Said they received a single digit number of fore ends. Won't say exactly how many and if they can't match, they would replace whole stock. Also, said they would email me with status. In the past they have offered to call with status but never have.

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II since have bought another brand for my son but this has ruined my experience with Benelli. It is just unbelievable.

 

Unfortunately, from what i hear is that the Benelli Brand in the US is handled by one of the owners sons and Beretta by the other, hence the difference in Service between the two sister Companies here in the US.

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Update. They had promised to email or call me with status on June 24. They did neither. Called back today. They said they now had no fore ends and no complete stocks but more are on the way. No idea when they would get here. They forwarded me to someone named Randy who is in charge of repair. He never came to the phone. Original person said he was in warehouse and was trying to find a complete gun to pull the wood. He absolutely positively will call me by COB today. I have in-laws in Switzerland that also have a place in Italy. I asked if they could go directly to Benelli and was told no.

 

More to come.

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Update. They had promised to email or call me with status on June 24. They did neither. Called back today. They said they now had no fore ends and no complete stocks but more are on the way. No idea when they would get here. They forwarded me to someone named Randy who is in charge of repair. He never came to the phone. Original person said he was in warehouse and was trying to find a complete gun to pull the wood. He absolutely positively will call me by COB today. I have in-laws in Switzerland that also have a place in Italy. I asked if they could go directly to Benelli and was told no.

 

More to come.

 

Personally, I'd tell them to keep the gun and shove it up their collective arses and send you a full refund.

 

Bright I tell ya. Marketing dollars drive up costs and when it comes to backing their product..?...." um... well,...we've got new hats for $20ea + shipping so you can market our product for us for free and we rake $15 profit off the crap.

 

Thanks! Shop again!"

 

Replacement of the gun is just unthinkable i guess.. great business.

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Nope a cheap Hatsan Escort Magnum. $400 from Academy. Already have two 870 Wingmasters. Just wanted a cheap semi for my son to shoot during the 4 to 6 weeks Benelli said the swap would take. Hey the Escort looks well made and shoots fine and costs less than the Benelli stock.

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Well it did not show up so called Benelli and they said it was shipped by UPS and gave me the tracking number. Result was that it could not be delivered because of "wrong or incomplete address." UPS was going to send it back to Benelli. Lucky I called. Had UPS hold it and I went to their site and picked it up. Fitting finish to the 5 1/2 month exchange.

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