I own 2 SBE's and my experience with each has been outstanding! Customer service is a pain to deal with, but it seems to be more of an attitude thing. Before I bought my first SBE (my first autoloader), I shopped most of the major names and I kept coming back to Benelli for one reason....reliability in the field. A mechanical action in the field made more sense to me than a gas action. I have watched many gas operated guns stop cycling when you get dirt, dust or muck in them. But my SBE keeps on cycling.
Last year in west TX I was hunting ducks/geese. One morning of the hunt it was 25 degrees, windy and muddy. The Berrata extrema fowled, the Browning gold fowled. My SBE chugged away. One hunters M1 fowled I believe because he brought it straight from the store without an initial deep clean and the factory grease/oil congealed a bit. This week I was hunting in Manitoba and guess what, my SBE didn't miss a beat, but a couple of Berrettas did. Mine even got the chamber full of mud. After wiping/skaking it out, you guessed it, my SBE chugged along with both 3" and 3.5" shells. I will wait a while before I buy a SBE ll. Benelli will work out their problems with it and I'm sure it will be as good of gun as the SBE. I recently bought my second SBE for $750. It was a steal and those type deals can be found. Reconsider to a SBE. Save some money and get a reliable gun
CK