Interesting....there are always those business owners that talk a good game and are very helpful when their products don't work - even hold your hand when you screw up. There or others (like Kip) that do most of their talking through the quality, fit, finish and operability of their products. I prefer to deal with the latter.
Kip has never failed to deliver, he has executed every order I've ever launched from his website in less than the advertised time, and every single item I've ever receive from him has been the best quality part I could imagine. I have never had the need to communicate directly with Kip - and to me that is the best business model and customer support I could ever ask for. Is he hard to get ahold of......beats me - I've never had to, and I have pretty close to every product he offers for the M4.
If the truth as I see it makes me a fanboy - I can deal with that label. What are you if you drop in here and only post trash about a guy. Guess it sucks to be you!