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One of the emails I received from one of their distributors:

I prefer the field stock as well

So, I had the fixed pistol grip stock on mine when I got it and the LOP on it is well, long. I changed it out with the field stock, which I currently have on my M4 and as weird as it sounds it is a world of difference. The measurements or LOP or technically the same, but the field stock feels much much shorter. I don't know why and I'm sure there is some better explanation as to why, probably has something to do with the pistol grip itself, but it feels a lot shorter and just feels overall better. I love the field stock and will keep it on my M4 for the foreseeable future unless Magpul or some other company makes a better field stock. I have no intention of going back to the pistol grip. But others might say differently.

" If I don't press the cartridge drop lever, I am only able to eject the currently chambered shell and the bolt locks open." This would be normal. A loading sequence should start in this position, bolt lock back. Place shotshell in chamber, use bolt release to close bolt. Secondly I would look at your bolt head and ensure it is not packed with debries, thus your firing pin is not traveling through the bolt and make contasct with the primer or not deep enough. Search "Understandin Light Strikes" on this forum very good photo sequence. Please send me a PM if you can not make any progress, be glad to help.