Update to this- I called Benelli back. The CS guy I talked to was nice, however he was following a script, which basically said that they would need to have me send it back again, to re-review. I explained that I had already done that once with a brand new gun, providing detailed written description and pictures, however still was not resolved, and the damage and ‘repair’ to the gun was still there. I explained the switch out of the bolts with my current M1014, and how the other bolt worked in the M4. Also pointed out how the repair description itself didnt have the right name of the piece that was modified- “ejector vs extractor”. I had to push, but eventually told the CS guy to talk to a manager, which he agreed. He went to find the shop manager, and then came back a little while later and said the manager had reviewed the case and “we dont normally do this” but we would be willing to send you a replacement bolt. However we need to have your initial bolt back first. So he is sending me a return label to ship them the bolt, and then stated that once they have it they will ship me out a new bolt to test.
Ironically though this call, which I intentionally remained VERY calm so as to not allow for any description of a yelling/cussing Customer, I mentioned how i had several posts going on the forum with the pictures if they needed to review to see the damage. I got the same response as I received the first time I called, that “the forum isn’t run by benelli”. I told him that was not why I was telling him this, I was telling him this both so they could see the pictures again that i had posted and printed to them, as well as the threads with the various feedback. I said that if I were Benelli management I would want to take notice of the reports/posts/pictures/concerns, as not only is it bad product but also potentially bad press for the company. I also did not say this as a threat, it was to raise awareness to them to hopefully do the right thing, in that I also work in management for a major company, and would be something that if it was happening in my company we would address and make right for the customer.
I am still not happy with having to wait several more weeks to send in the bad bolt and wait to get a bolt back from them, but I will give it a chance. It does not address the damage that the initial bad bolt caused to the ejector housing. This doesnt affect function, so maybe I will just have to let that go if the new bolt works, but still a bummer all the way. PS I am trying to just post facts of what is happening without anger/threats etc, dont want to become ‘that guy’, so apologies if this is at all coming across that way.